Return Policy

Our 100% satisfaction guarantee

We stand behind our products, including items purchased on sale. If you've been using a Genesis product and it isn't working for you, or you've had a reaction to it, please contact us. We're happy to refund your purchase, and you won't need to send the product back.

30-day returns

You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@genesisholistichealth.net. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return processing fee

A 20% return processing fee applies to returns of items you've changed your mind about, and to subscription orders that renewed because the subscription wasn't canceled in time. There is no return processing fee for items that didn't work for you, items that arrived damaged, missing items, or the wrong item.

Damages and issues

Please inspect your order when it arrives and contact us right away if an item is damaged, missing, or you received the wrong item, so we can make it right. For damaged items, please include a photo of the item and its packaging. For missing or wrong items, please include a photo of the packing slip that came in your box.

Sale items and gift cards

Sale items are covered by our 100% satisfaction guarantee, just like full-priced items. Gift cards cannot be returned.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we've received and inspected your return, we'll let you know whether your refund was approved. Approved refunds go back to your original payment method within 10 business days. Your bank or credit card company may take additional time to post the refund.

Amazon orders

If you purchased through Amazon, returns and refunds are handled through your Amazon account.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

Questions about a return? Email us anytime at support@genesisholistichealth.net.