Refund policy

We stand behind our products with a 100% satisfaction guarantee. If you’ve been using a Genesis product and it isn’t working for you, or you’ve had a reaction to it, please contact us. We’re happy to refund your purchase, and you won’t need to send it back.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please note that a 20% return processing fee applies to returns of items you’ve changed your mind about, and to subscription orders that renewed because the subscription wasn’t canceled in time. There is no return processing fee for items that arrived damaged, missing items, or the wrong item.

Keep in mind that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at support@genesisholistichealth.net.